Canby Utility has offered paperless billing since August 2019, and many of our customers have taken advantage of this service. Paperless billing provides enhanced security by allowing the statements to go directly to the customers’ email, thereby reducing the potential for them to get lost or stolen or simply avoiding potential delays from mail service.
Also, since email is instantaneous, customers can review their balance and bill details sooner than if we sent the statement by mail. Not only do customers appreciate the unwanted clutter from paper bills and the savings from not having to purchase postage stamps, but it also benefits our planet by saving trees and reducing our carbon footprint.
Customers who participate in paperless billing receive an email notification that their utility statement is ready for review. They also receive reminders of when their payment is due or if we have not received payment by the due date. If you want to sign up for paperless billing, email us at Customer Support or call our office at (503) 266-1156.